Exchange & Returns

EXCHANGE AND RETURNS

There is a lot of hard work and love that goes behind each piece that goes out of our studio. We make sure that each piece is well made, is inspected for any defect and packaged with a love note before sending it to our customer. However sometimes things don't work out, and in such cases we are happy to help you get that perfect outfit for you.

Your order is eligible for exchanges if -

  • An incorrect order was sent to you (in this case a reverse shipment will be scheduled by us from your address to ours and the correct order will be shipped to you)
  • You need a different size

Procedure for exchange - 

  • Within 3 days of receiving the shipment, write to us at loompoetry@gmail.com mentioning your order number and reason for exchange/return.
  • Our team will get back to you in a day or two and ask you to send us the product to be exchanged. Cost of the courier sent to us will be borne by you. Cost of shipping the exchanged garment to you will be borne by us.
  • The product to be exchanged must be dispatched to our studio within 3 days of acceptance of exchange.
  • Please ensure that the product you return is unused and unworn with the original tags intact. Once we receive the product, please allow a few days to inspect it for any signs of wear and tear, following which we will process your exchange.

 Please note that products exchanged once will not be exchanged a second time.

 DISCLAIMER

  • Products purchased on sale are not eligible for returns or exchanges as they are FINAL SALE.
  • Product descriptions may contain information regarding inventory and exchange/return policy, which will be applicable for that particular product.
  • In case of any issues with your order, please email us at loompoetry@gmail.com with necessary information and our production team will help you.
  • Pieces to be exchanged or returned will only be accepted AFTER discussing the same on mail. Any outfits sent to our store without prior discussion on mail will not be accepted, and the piece would have to be picked up by the customer.